Decision-support tool for telephone triage — the Canadian experience

Lori Laudenbach

doi:10.17225/jhp.00035

Abstract

Abstract

The concentration of expertise in haemophilia treatment centres means that patients in most countries live a considerable distance from their treatment centre. Telephone support between regular clinic visits is common practice. This article describes the six principles that broadly outline nurses’ accountabilities when providing care over the telephone and discusses how they have been applied in practice with the Canadian Association of Nurses in Hemophilia Care (CANHC) telephone guidelines.

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References

1. American Academy of Ambulatory Care Nursing. Telehealth Nursing Practice Administration and Practice Standards (4th ed). Pitman NJ, 2007.
2. College of Nurses of Ontario. Practice Guideline: Telepractice 2009. Retrieved March 2014 from: http://www.cno.org/Global/docs/prac/41041_telephone.pdf
3. Briggs JK. Telephone Triage Protocols for Nurses Philadelphia. Lippinco /Williams and Wilkins, 2007.
4. Car J, Sheikh A. Information in Practice: Telephone Consultations. BMJ 2003; 326: 966-969. https://doi.org/10.1136/bmj.326.7396.966
5. Wheeler, S. Telephone Triage Nursing: Roles, Tools and Rules 2009. Retrieved April 2014 from: http://www.nursingceu.com/courses/290/index_nceu.html

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Authors

Lori Laudenbach

Lori.Laudenbach@lhsc.on.ca

Nurse Practitioner, Bleeding Disorders Program, London Health Sciences Centre, Ontario, Canada